Privacy Policy

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name and contact details (email address, phone number)
• Passport, identity, and travel-related information
• Visa or immigration-related details and supporting documents
• Billing and transaction-related information
• Communications exchanged with us via email, messaging platforms, forms, or other channels

We may also collect limited technical information when you use our website, such as IP address, browser type, device information, and general usage data, for security, analytics, and service improvement purposes.

We use personal information for legitimate business purposes, including:

• Providing, managing, and coordinating our services
• Reviewing documents and preparing service materials
• Communicating with clients regarding services and updates
• Processing payments and issuing invoices
• Meeting legal, regulatory, and compliance obligations
• Improving our website, systems, and service quality
• Preventing fraud, misuse, or unauthorised activity

We do not sell or rent personal information to third parties.

Payments are processed securely through third-party payment processors. Orbit Visa does not store full credit or debit card details on its systems.

Payment processors operate independently and are subject to their own privacy and security practices.

Personal information may be disclosed only where reasonably necessary to provide services or comply with legal or regulatory obligations. This may include sharing information with:

• Embassies and consulates
• Visa application centres (VACs)
• Government or immigration authorities
• Payment processors and financial institutions
• Courier and logistics providers
• Insurance providers and medical centres
• Translators, certification services, or other relevant third-party providers

All third parties operate independently and are responsible for their own data-handling practices.

Our website may use cookies or similar technologies to enable functionality, analyse usage, enhance security, and improve user experience.

You may manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

Orbit Visa implements reasonable administrative, technical, and organisational measures to safeguard personal information against unauthorised access, loss, misuse, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure, and clients acknowledge the inherent risks of online data transmission.

Personal information is retained only for as long as reasonably necessary to fulfil service delivery, record-keeping, dispute resolution, compliance, and legal obligations.

When information is no longer required, it is securely deleted or anonymised in accordance with internal practices.

Clients confirm that any personal information or documents provided to Orbit Visa are shared lawfully and with appropriate authority or consent from relevant third parties.

Orbit Visa is not responsible for the privacy or security of information shared by clients outside our systems or beyond our control.

Orbit Visa may process or store personal information in different locations depending on operational and service requirements. By using our services, you acknowledge that personal information may be transferred or processed across borders in accordance with applicable data protection requirements.

Our website may contain links to third-party websites. Orbit Visa is not responsible for the content, security, or privacy practices of external sites, and users are encouraged to review the privacy policies of those websites.

Depending on your location, you may have additional rights under applicable data protection laws, such as the right to access, correct, delete, or restrict the use of your personal information. Where such laws apply, these rights will be respected in accordance with applicable legal requirements. Requests may be made using the contact details provided below.

Orbit Visa may update this Privacy Policy from time to time to reflect changes in services, legal requirements, or operational practices. Updated versions will be published on our website. Continued use of our website or services after changes are published constitutes acceptance of the revised Privacy Policy.

If you have any questions or concerns regarding this Privacy Policy or how personal information is handled, you may contact us using the official contact details listed on our website.