Refund Policy
Please review how refunds are assessed and handled for services provided by Orbit Visa. This policy clarifies service commencement, third-party fees, and request processing.
Refund Policy
Please take the time to read this Refund Policy carefully. It explains how refunds are assessed and handled for services provided by Orbit Visa.
Orbit Visa is a private service provider offering administrative and support services and is not affiliated with or endorsed by any government authority.
Refund requests are reviewed individually, depending on the work already completed and resources allocated.
Refund Assessment
Refund requests are reviewed on a case-by-case basis, as each service engagement varies depending on the scope of work, progress made, and resources allocated.
Before Services Commence
If a client requests cancellation before any professional time or resources have been allocated, a refund of the Service Fee may be issued, subject to any administrative costs already incurred.
After Services Commence
Services are deemed to have commenced once professional time or resources have been allocated, including document review, guidance preparation, draft creation, form assistance, or service coordination.
Once Services have commenced, Service Fees generally reflect work performed and are non-refundable, unless otherwise agreed in writing or required by applicable law.
Third-Party Fees
Refunds do not apply to fees charged by government authorities or third-party providers, including but not limited to:
- Embassy or consular fees
- Visa application centre (VAC) fees
- Biometric charges
- Courier or document handling fees
- Medical examination or insurance fees
- Translation, notarisation, or certification costs
Such fees are set, collected, and controlled by third parties or authorities and are subject to their own refund policies.
Service Outcomes
Refunds are not provided based on visa refusals, processing delays, appointment availability, or decisions made by embassies, consulates, visa application centres, or immigration authorities, as these outcomes are outside Orbit Visa's control.
Refund Requests & Processing
Clients who wish to request a refund are encouraged to contact Orbit Visa using the official contact details listed on our website so the request can be reviewed.
Where a refund is approved, it will be processed within a reasonable period, taking into account service progress, administrative requirements, and payment-provider processing timelines.
Consumer Rights
Nothing in this Refund Policy limits or excludes any rights a Client may have under applicable consumer protection laws.
How to request a refund
Contact Orbit Visa using the official details on the website. Include your name, invoice/payment reference, and a brief reason so the case can be reviewed faster.
What affects eligibility
Refund decisions may consider whether services have commenced, what work has been completed, and any administrative costs already incurred.